Return and Refund Policy

Our policy lasts 7 working days. If 7 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Please note, if your product is damaged please take and send photos as proof. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account , within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@my-wellness.co.za

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@my-wellness.co.za and we will supply you with an address in order to exchange the product You will be responsible for paying for your own shipping costs for returning your item. If your item is deemed damaged or defective upon assessment, you will you receive a refund for the return shipping as well as a total refund of your purchase.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Users may place orders for Goods, which My Wellness may accept or reject. Whether or not My Wellness accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by My Welllness for the Goods. My Wellness will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and My Wellness come into effect (the “Sale”). This is regardless of any communication from My Wellness stating that your order or payment has been confirmed. My Wellness will indicate the rejection of your order (by My Wellness itself) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold My Wellness liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.

You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by My Wellness. My Wellness will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, My Wellness will notify you and you will be entitled to a refund of the amount paid by you for such Goods. 

Certain Goods may not be purchased for re-sale. Should we suspect that any Goods are being purchased for sale, we are entitled to cancel your order immediately without notice to you.

We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.

• Payment can be made for Goods via -
  Credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
• Direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. My Wellness will not accept your order if payment has not been received;

You may contact us via email at info@my-wellness.co.za to obtain a full record of your payment. We will also send you email communications about your order and payment.

Once you have selected your payment method and you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.