My Wellness Keto Hot Chocolate 400g
KETO HOT CHOCOLATE
-
Delicous low carb ketogenic hot chocolate
- Contains MCT oil, Collagen , BHB Salts
- Made with raw cacoa for extra antioxidants
- Zero artificial additives
My Wellness Keto Hot Chocolate is a delicious and healthy, keto-friendly way to get your chocolate fix without any added sugars like normal hot chocolate. It also provides you with natural anti-oxidants found in the raw cacao used as well as brain food in the form of exogenous ketones and small amounts of natural caffeine found in the cacao powder as well as collagen protein as protein source.
A great way to fuel your ketogenic lifestyle.
DIRECTIONS FOR USE:
Add one scoop (20g) to 250ml of boiled water. Stir with a spoon until dissolved. Enjoy!
SERVING SIZE: 1 Heaped Scoop (20g)
SERVING PER CONTAINER: 20 Servings
PER 20g PER 100g
Energy 340kJ 1600kJ
Protein 2g 10g
Carbohydrate 2g 10g
Of which total Sugars 1g 5g
Total Fat 11g 55g
Of which Saturated Fats 11g 55g
Dietary Fiber 0,2g 1g
Sodium 200mg 1000mg
INGREDIENTS
MCT oil powder, raw cacoa powder, collagen, natural cacao extract, and stevia leaf extract.
Allergens: Milk (casein protein) (Made in a factory that contains nuts)
DISCLAIMER:
My Wellness Keto Hot Chocolate has not been tested and evaluated by the MCC and in no way is meant to cure, treat, or prevent any disease or disorder. Supplements are best utilised in conjunction with a healthy diet and goal orientated exercise routine. Always consult your healthcare professional before making changes to your diet or exercise routine. Store in a cool dry place. Keep container closed and store below 25’ C. KEEP OUT OF REACH OF CHILDREN
KETO HOT CHOCOLATE
-
Delicous low carb ketogenic hot chocolate
- Contains MCT oil, Collagen , BHB Salts
- Made with raw cacoa for extra antioxidants
- Zero artificial additives
My Wellness Keto Hot Chocolate is a delicious and healthy, keto-friendly way to get your chocolate fix without any added sugars like normal hot chocolate. It also provides you with natural anti-oxidants found in the raw cacao used as well as brain food in the form of exogenous ketones and small amounts of natural caffeine found in the cacao powder as well as collagen protein as protein source.
A great way to fuel your ketogenic lifestyle.
DIRECTIONS FOR USE:
Add one scoop (20g) to 250ml of boiled water. Stir with a spoon until dissolved. Enjoy!
SERVING SIZE: 1 Heaped Scoop (20g)
SERVING PER CONTAINER: 20 Servings
PER 20g PER 100g
Energy 340kJ 1600kJ
Protein 2g 10g
Carbohydrate 2g 10g
Of which total Sugars 1g 5g
Total Fat 11g 55g
Of which Saturated Fats 11g 55g
Dietary Fiber 0,2g 1g
Sodium 200mg 1000mg
INGREDIENTS
MCT oil powder, raw cacoa powder, collagen, natural cacao extract, and stevia leaf extract.
Allergens: Milk (casein protein) (Made in a factory that contains nuts)
DISCLAIMER:
My Wellness Keto Hot Chocolate has not been tested and evaluated by the MCC and in no way is meant to cure, treat, or prevent any disease or disorder. Supplements are best utilised in conjunction with a healthy diet and goal orientated exercise routine. Always consult your healthcare professional before making changes to your diet or exercise routine. Store in a cool dry place. Keep container closed and store below 25’ C. KEEP OUT OF REACH OF CHILDREN
 |
 |
 |
| Physical Performance | Recovery & Muscle Health | Boosts Overall Wellness |
| Supports strength, endurance, and energy during workouts or daily activities. | Aids in muscle repair and recovery, helping to reduce soreness and support muscle growth. | Provides essential nutrients that support immune health, vitality, and general well-being. |
|
|
|
|
| Physical Performance | Recovery & Muscle Health | Boosts Overall Wellness |
| Supports strength, endurance, and energy during workouts or daily activities. | Aids in muscle repair and recovery, helping to reduce soreness and support muscle growth. | Provides essential nutrients that support immune health, vitality, and general well-being. |
Shipping Terms and Conditions
Delivery Service Scope
We provide delivery services within South Africa, across Africa, and to international markets, contingent upon the availability of services from our partner shipping or courier companies.
General Conditions of Delivery
All shipments of orders from My Wellness are governed by the following terms and any other terms or policies outlined on our website www.my-wellness.co.za.
Right to Withhold Delivery
My Wellness reserves the right to withhold shipping or delivery of orders under the following circumstances:
- Where payment for order has not been cleared.
- The cost of shipping is prohibitive.
- There is a risk to personnel delivering orders.
- Any other reasons deemed pertinent by My Wellness.
Delivery Times
Orders are generally delivered during the week from Monday to Friday. However, packages may be delivered over weekends or holidays if deemed necessary by the courier company. In such cases, you will be informed in advance to make necessary arrangements.
Delivery Periods
The delivery periods stated on our website for domestic and international markets are indicative and serve as a guide to inform customers of expected delivery times. Actual delivery times may be affected by factors including, but not limited to:
- Natural disasters.
- Limitations imposed by the partner courier company.
- National or international disturbances such as strikes, wars, or social unrest.
Estimated Delivery Times
- Local orders (Western Cape): 2–3 days.
- National orders (South Africa): 3–5 days.
- International orders: 10–15 days (subject to customs clearance).
Order Tracking
My Wellness will make reasonable efforts to inform and update clients regarding the status of their shipments. However, this information may not always be 100% accurate due to limitations, especially for remote or international markets.
It is the customer's responsibility to follow up on the status of their delivery by contacting My Wellness via email at orders@my-wellness.co.za or any other platforms provided upon confirmation of order fulfillment.
Tracking Information
While we strive to keep customers updated with tracking numbers, this may not always be possible due to factors such as system failures or the unavailability of information for remote or international deliveries.
Cost of Returns
The cost of returns on delivered orders will be borne by My Wellness, except in cases where:
- The customer decides to change their order after it has been dispatched or marked as fulfilled on our website.
- There is no error, fault, or mistake on the part of My Wellness.
Order Editing
Orders can be edited at any time without incurring additional shipping costs, provided the change is submitted via email to orders@my-wellness.co.za or via telephone before the package has been dispatched or marked as fulfilled on our website.
Free Shipping within South Africa
We offer free domestic door-to-door delivery on order values of R750.00 or more, including VAT, within South Africa, subject to My Wellness’s sole discretion. My Wellness reserves the right to change or adjust the minimum order quantity that qualifies for free shipping.
Domestic Shipping Times
Domestic orders are typically shipped within 2–5 working days from receipt of payment. However, due to unforeseen circumstances beyond the control of My Wellness or our partner courier company, some orders may take longer. We will endeavor to rectify any such delays as soon as possible.
Order Confirmation
A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched. This email will contain the tracking number from the nominated courier, allowing you to track your parcel. This confirmation is subject to our systems being fully operational including those of our shipping partners' systems.
By placing an order with My Wellness, you agree to these terms and conditions. For further details, please visit our website at www.my-wellness.co.za.
Shipping Terms and Conditions
Delivery Service Scope
We provide delivery services within South Africa, across Africa, and to international markets, contingent upon the availability of services from our partner shipping or courier companies.
General Conditions of Delivery
All shipments of orders from My Wellness are governed by the following terms and any other terms or policies outlined on our website www.my-wellness.co.za.
Right to Withhold Delivery
My Wellness reserves the right to withhold shipping or delivery of orders under the following circumstances:
- Where payment for order has not been cleared.
- The cost of shipping is prohibitive.
- There is a risk to personnel delivering orders.
- Any other reasons deemed pertinent by My Wellness.
Delivery Times
Orders are generally delivered during the week from Monday to Friday. However, packages may be delivered over weekends or holidays if deemed necessary by the courier company. In such cases, you will be informed in advance to make necessary arrangements.
Delivery Periods
The delivery periods stated on our website for domestic and international markets are indicative and serve as a guide to inform customers of expected delivery times. Actual delivery times may be affected by factors including, but not limited to:
- Natural disasters.
- Limitations imposed by the partner courier company.
- National or international disturbances such as strikes, wars, or social unrest.
Estimated Delivery Times
- Local orders (Western Cape): 2–3 days.
- National orders (South Africa): 3–5 days.
- International orders: 10–15 days (subject to customs clearance).
Order Tracking
My Wellness will make reasonable efforts to inform and update clients regarding the status of their shipments. However, this information may not always be 100% accurate due to limitations, especially for remote or international markets.
It is the customer's responsibility to follow up on the status of their delivery by contacting My Wellness via email at orders@my-wellness.co.za or any other platforms provided upon confirmation of order fulfillment.
Tracking Information
While we strive to keep customers updated with tracking numbers, this may not always be possible due to factors such as system failures or the unavailability of information for remote or international deliveries.
Cost of Returns
The cost of returns on delivered orders will be borne by My Wellness, except in cases where:
- The customer decides to change their order after it has been dispatched or marked as fulfilled on our website.
- There is no error, fault, or mistake on the part of My Wellness.
Order Editing
Orders can be edited at any time without incurring additional shipping costs, provided the change is submitted via email to orders@my-wellness.co.za or via telephone before the package has been dispatched or marked as fulfilled on our website.
Free Shipping within South Africa
We offer free domestic door-to-door delivery on order values of R750.00 or more, including VAT, within South Africa, subject to My Wellness’s sole discretion. My Wellness reserves the right to change or adjust the minimum order quantity that qualifies for free shipping.
Domestic Shipping Times
Domestic orders are typically shipped within 2–5 working days from receipt of payment. However, due to unforeseen circumstances beyond the control of My Wellness or our partner courier company, some orders may take longer. We will endeavor to rectify any such delays as soon as possible.
Order Confirmation
A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched. This email will contain the tracking number from the nominated courier, allowing you to track your parcel. This confirmation is subject to our systems being fully operational including those of our shipping partners' systems.
By placing an order with My Wellness, you agree to these terms and conditions. For further details, please visit our website at www.my-wellness.co.za.
Return and Refund Policy
Our policy lasts 7 working days. If 7 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Please note, if your product is damaged please take and send photos as proof. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account , within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@my-wellness.co.za
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@my-wellness.co.za and we will supply you with an address in order to exchange the product You will be responsible for paying for your own shipping costs for returning your item. If your item is deemed damaged or defective upon assessment, you will you receive a refund for the return shipping as well as a total refund of your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Users may place orders for Goods, which My Wellness may accept or reject. Whether or not My Wellness accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by My Welllness for the Goods. My Wellness will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and My Wellness come into effect (the “Sale”). This is regardless of any communication from My Wellness stating that your order or payment has been confirmed. My Wellness will indicate the rejection of your order (by My Wellness itself) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold My Wellness liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by My Wellness. My Wellness will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, My Wellness will notify you and you will be entitled to a refund of the amount paid by you for such Goods.
Certain Goods may not be purchased for re-sale. Should we suspect that any Goods are being purchased for sale, we are entitled to cancel your order immediately without notice to you.
We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
- Payment can be made for Goods via -
Credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website; - Direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. My Wellness will not accept your order if payment has not been received;
You may contact us via email at info@my-wellness.co.za to obtain a full record of your payment. We will also send you email communications about your order and payment.
Once you have selected your payment method and you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
Return and Refund Policy
Our policy lasts 7 working days. If 7 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Please note, if your product is damaged please take and send photos as proof. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account , within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@my-wellness.co.za
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@my-wellness.co.za and we will supply you with an address in order to exchange the product You will be responsible for paying for your own shipping costs for returning your item. If your item is deemed damaged or defective upon assessment, you will you receive a refund for the return shipping as well as a total refund of your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Users may place orders for Goods, which My Wellness may accept or reject. Whether or not My Wellness accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by My Welllness for the Goods. My Wellness will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and My Wellness come into effect (the “Sale”). This is regardless of any communication from My Wellness stating that your order or payment has been confirmed. My Wellness will indicate the rejection of your order (by My Wellness itself) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold My Wellness liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by My Wellness. My Wellness will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, My Wellness will notify you and you will be entitled to a refund of the amount paid by you for such Goods.
Certain Goods may not be purchased for re-sale. Should we suspect that any Goods are being purchased for sale, we are entitled to cancel your order immediately without notice to you.
We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
- Payment can be made for Goods via -
Credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website; - Direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. My Wellness will not accept your order if payment has not been received;
You may contact us via email at info@my-wellness.co.za to obtain a full record of your payment. We will also send you email communications about your order and payment.
Once you have selected your payment method and you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
My Wellness Keto Hot Chocolate 400g
KETO HOT CHOCOLATE
-
Delicous low carb ketogenic hot chocolate
- Contains MCT oil, Collagen , BHB Salts
- Made with raw cacoa for extra antioxidants
- Zero artificial additives
My Wellness Keto Hot Chocolate is a delicious and healthy, keto-friendly way to get your chocolate fix without any added sugars like normal hot chocolate. It also provides you with natural anti-oxidants found in the raw cacao used as well as brain food in the form of exogenous ketones and small amounts of natural caffeine found in the cacao powder as well as collagen protein as protein source.
A great way to fuel your ketogenic lifestyle.
DIRECTIONS FOR USE:
Add one scoop (20g) to 250ml of boiled water. Stir with a spoon until dissolved. Enjoy!
SERVING SIZE: 1 Heaped Scoop (20g)
SERVING PER CONTAINER: 20 Servings
PER 20g PER 100g
Energy 340kJ 1600kJ
Protein 2g 10g
Carbohydrate 2g 10g
Of which total Sugars 1g 5g
Total Fat 11g 55g
Of which Saturated Fats 11g 55g
Dietary Fiber 0,2g 1g
Sodium 200mg 1000mg
INGREDIENTS
MCT oil powder, raw cacoa powder, collagen, natural cacao extract, and stevia leaf extract.
Allergens: Milk (casein protein) (Made in a factory that contains nuts)
DISCLAIMER:
My Wellness Keto Hot Chocolate has not been tested and evaluated by the MCC and in no way is meant to cure, treat, or prevent any disease or disorder. Supplements are best utilised in conjunction with a healthy diet and goal orientated exercise routine. Always consult your healthcare professional before making changes to your diet or exercise routine. Store in a cool dry place. Keep container closed and store below 25’ C. KEEP OUT OF REACH OF CHILDREN
KETO HOT CHOCOLATE
-
Delicous low carb ketogenic hot chocolate
- Contains MCT oil, Collagen , BHB Salts
- Made with raw cacoa for extra antioxidants
- Zero artificial additives
My Wellness Keto Hot Chocolate is a delicious and healthy, keto-friendly way to get your chocolate fix without any added sugars like normal hot chocolate. It also provides you with natural anti-oxidants found in the raw cacao used as well as brain food in the form of exogenous ketones and small amounts of natural caffeine found in the cacao powder as well as collagen protein as protein source.
A great way to fuel your ketogenic lifestyle.
DIRECTIONS FOR USE:
Add one scoop (20g) to 250ml of boiled water. Stir with a spoon until dissolved. Enjoy!
SERVING SIZE: 1 Heaped Scoop (20g)
SERVING PER CONTAINER: 20 Servings
PER 20g PER 100g
Energy 340kJ 1600kJ
Protein 2g 10g
Carbohydrate 2g 10g
Of which total Sugars 1g 5g
Total Fat 11g 55g
Of which Saturated Fats 11g 55g
Dietary Fiber 0,2g 1g
Sodium 200mg 1000mg
INGREDIENTS
MCT oil powder, raw cacoa powder, collagen, natural cacao extract, and stevia leaf extract.
Allergens: Milk (casein protein) (Made in a factory that contains nuts)
DISCLAIMER:
My Wellness Keto Hot Chocolate has not been tested and evaluated by the MCC and in no way is meant to cure, treat, or prevent any disease or disorder. Supplements are best utilised in conjunction with a healthy diet and goal orientated exercise routine. Always consult your healthcare professional before making changes to your diet or exercise routine. Store in a cool dry place. Keep container closed and store below 25’ C. KEEP OUT OF REACH OF CHILDREN
|
|
|
|
| Physical Performance | Recovery & Muscle Health | Boosts Overall Wellness |
| Supports strength, endurance, and energy during workouts or daily activities. | Aids in muscle repair and recovery, helping to reduce soreness and support muscle growth. | Provides essential nutrients that support immune health, vitality, and general well-being. |
|
|
|
|
| Physical Performance | Recovery & Muscle Health | Boosts Overall Wellness |
| Supports strength, endurance, and energy during workouts or daily activities. | Aids in muscle repair and recovery, helping to reduce soreness and support muscle growth. | Provides essential nutrients that support immune health, vitality, and general well-being. |
Shipping Terms and Conditions
Delivery Service Scope
We provide delivery services within South Africa, across Africa, and to international markets, contingent upon the availability of services from our partner shipping or courier companies.
General Conditions of Delivery
All shipments of orders from My Wellness are governed by the following terms and any other terms or policies outlined on our website www.my-wellness.co.za.
Right to Withhold Delivery
My Wellness reserves the right to withhold shipping or delivery of orders under the following circumstances:
- Where payment for order has not been cleared.
- The cost of shipping is prohibitive.
- There is a risk to personnel delivering orders.
- Any other reasons deemed pertinent by My Wellness.
Delivery Times
Orders are generally delivered during the week from Monday to Friday. However, packages may be delivered over weekends or holidays if deemed necessary by the courier company. In such cases, you will be informed in advance to make necessary arrangements.
Delivery Periods
The delivery periods stated on our website for domestic and international markets are indicative and serve as a guide to inform customers of expected delivery times. Actual delivery times may be affected by factors including, but not limited to:
- Natural disasters.
- Limitations imposed by the partner courier company.
- National or international disturbances such as strikes, wars, or social unrest.
Estimated Delivery Times
- Local orders (Western Cape): 2–3 days.
- National orders (South Africa): 3–5 days.
- International orders: 10–15 days (subject to customs clearance).
Order Tracking
My Wellness will make reasonable efforts to inform and update clients regarding the status of their shipments. However, this information may not always be 100% accurate due to limitations, especially for remote or international markets.
It is the customer's responsibility to follow up on the status of their delivery by contacting My Wellness via email at orders@my-wellness.co.za or any other platforms provided upon confirmation of order fulfillment.
Tracking Information
While we strive to keep customers updated with tracking numbers, this may not always be possible due to factors such as system failures or the unavailability of information for remote or international deliveries.
Cost of Returns
The cost of returns on delivered orders will be borne by My Wellness, except in cases where:
- The customer decides to change their order after it has been dispatched or marked as fulfilled on our website.
- There is no error, fault, or mistake on the part of My Wellness.
Order Editing
Orders can be edited at any time without incurring additional shipping costs, provided the change is submitted via email to orders@my-wellness.co.za or via telephone before the package has been dispatched or marked as fulfilled on our website.
Free Shipping within South Africa
We offer free domestic door-to-door delivery on order values of R750.00 or more, including VAT, within South Africa, subject to My Wellness’s sole discretion. My Wellness reserves the right to change or adjust the minimum order quantity that qualifies for free shipping.
Domestic Shipping Times
Domestic orders are typically shipped within 2–5 working days from receipt of payment. However, due to unforeseen circumstances beyond the control of My Wellness or our partner courier company, some orders may take longer. We will endeavor to rectify any such delays as soon as possible.
Order Confirmation
A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched. This email will contain the tracking number from the nominated courier, allowing you to track your parcel. This confirmation is subject to our systems being fully operational including those of our shipping partners' systems.
By placing an order with My Wellness, you agree to these terms and conditions. For further details, please visit our website at www.my-wellness.co.za.
Shipping Terms and Conditions
Delivery Service Scope
We provide delivery services within South Africa, across Africa, and to international markets, contingent upon the availability of services from our partner shipping or courier companies.
General Conditions of Delivery
All shipments of orders from My Wellness are governed by the following terms and any other terms or policies outlined on our website www.my-wellness.co.za.
Right to Withhold Delivery
My Wellness reserves the right to withhold shipping or delivery of orders under the following circumstances:
- Where payment for order has not been cleared.
- The cost of shipping is prohibitive.
- There is a risk to personnel delivering orders.
- Any other reasons deemed pertinent by My Wellness.
Delivery Times
Orders are generally delivered during the week from Monday to Friday. However, packages may be delivered over weekends or holidays if deemed necessary by the courier company. In such cases, you will be informed in advance to make necessary arrangements.
Delivery Periods
The delivery periods stated on our website for domestic and international markets are indicative and serve as a guide to inform customers of expected delivery times. Actual delivery times may be affected by factors including, but not limited to:
- Natural disasters.
- Limitations imposed by the partner courier company.
- National or international disturbances such as strikes, wars, or social unrest.
Estimated Delivery Times
- Local orders (Western Cape): 2–3 days.
- National orders (South Africa): 3–5 days.
- International orders: 10–15 days (subject to customs clearance).
Order Tracking
My Wellness will make reasonable efforts to inform and update clients regarding the status of their shipments. However, this information may not always be 100% accurate due to limitations, especially for remote or international markets.
It is the customer's responsibility to follow up on the status of their delivery by contacting My Wellness via email at orders@my-wellness.co.za or any other platforms provided upon confirmation of order fulfillment.
Tracking Information
While we strive to keep customers updated with tracking numbers, this may not always be possible due to factors such as system failures or the unavailability of information for remote or international deliveries.
Cost of Returns
The cost of returns on delivered orders will be borne by My Wellness, except in cases where:
- The customer decides to change their order after it has been dispatched or marked as fulfilled on our website.
- There is no error, fault, or mistake on the part of My Wellness.
Order Editing
Orders can be edited at any time without incurring additional shipping costs, provided the change is submitted via email to orders@my-wellness.co.za or via telephone before the package has been dispatched or marked as fulfilled on our website.
Free Shipping within South Africa
We offer free domestic door-to-door delivery on order values of R750.00 or more, including VAT, within South Africa, subject to My Wellness’s sole discretion. My Wellness reserves the right to change or adjust the minimum order quantity that qualifies for free shipping.
Domestic Shipping Times
Domestic orders are typically shipped within 2–5 working days from receipt of payment. However, due to unforeseen circumstances beyond the control of My Wellness or our partner courier company, some orders may take longer. We will endeavor to rectify any such delays as soon as possible.
Order Confirmation
A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched. This email will contain the tracking number from the nominated courier, allowing you to track your parcel. This confirmation is subject to our systems being fully operational including those of our shipping partners' systems.
By placing an order with My Wellness, you agree to these terms and conditions. For further details, please visit our website at www.my-wellness.co.za.
Return and Refund Policy
Our policy lasts 7 working days. If 7 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Please note, if your product is damaged please take and send photos as proof. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account , within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@my-wellness.co.za
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@my-wellness.co.za and we will supply you with an address in order to exchange the product You will be responsible for paying for your own shipping costs for returning your item. If your item is deemed damaged or defective upon assessment, you will you receive a refund for the return shipping as well as a total refund of your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Users may place orders for Goods, which My Wellness may accept or reject. Whether or not My Wellness accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by My Welllness for the Goods. My Wellness will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and My Wellness come into effect (the “Sale”). This is regardless of any communication from My Wellness stating that your order or payment has been confirmed. My Wellness will indicate the rejection of your order (by My Wellness itself) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold My Wellness liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by My Wellness. My Wellness will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, My Wellness will notify you and you will be entitled to a refund of the amount paid by you for such Goods.
Certain Goods may not be purchased for re-sale. Should we suspect that any Goods are being purchased for sale, we are entitled to cancel your order immediately without notice to you.
We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
- Payment can be made for Goods via -
Credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website; - Direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. My Wellness will not accept your order if payment has not been received;
You may contact us via email at info@my-wellness.co.za to obtain a full record of your payment. We will also send you email communications about your order and payment.
Once you have selected your payment method and you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
Return and Refund Policy
Our policy lasts 7 working days. If 7 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Please note, if your product is damaged please take and send photos as proof. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account , within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@my-wellness.co.za
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@my-wellness.co.za and we will supply you with an address in order to exchange the product You will be responsible for paying for your own shipping costs for returning your item. If your item is deemed damaged or defective upon assessment, you will you receive a refund for the return shipping as well as a total refund of your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Users may place orders for Goods, which My Wellness may accept or reject. Whether or not My Wellness accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by My Welllness for the Goods. My Wellness will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and My Wellness come into effect (the “Sale”). This is regardless of any communication from My Wellness stating that your order or payment has been confirmed. My Wellness will indicate the rejection of your order (by My Wellness itself) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold My Wellness liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by My Wellness. My Wellness will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, My Wellness will notify you and you will be entitled to a refund of the amount paid by you for such Goods.
Certain Goods may not be purchased for re-sale. Should we suspect that any Goods are being purchased for sale, we are entitled to cancel your order immediately without notice to you.
We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
- Payment can be made for Goods via -
Credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website; - Direct bank deposit or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 5 (five) days of placing your order. My Wellness will not accept your order if payment has not been received;
You may contact us via email at info@my-wellness.co.za to obtain a full record of your payment. We will also send you email communications about your order and payment.
Once you have selected your payment method and you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.